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Stay ahead of the dispute.

Connect prevention, evidence, and case status to the original payment.

Learn moreSee a demo ›
Illustrative payment verification and authorization flow
  • Bitunix
  • Blofin
  • PackDrawPackDraw
  • Leveledup TradersLeveled Up Traders
  • Roobet
  • MundPay
  • Fulfillment Pros
  • Crush Research
  • Betonline.ag
  • Cornerstone ATS
  • PackDraw
  • Leveled Up Traders

Less searching. More context.

Give the team handling a dispute the payment story behind it.

Keep the evidence close.

Connect transaction records and supported authentication outcomes.

Explore the fit ›
Illustrative transaction list with payment methods and statuses
Illustrative payment verification and authorization flow

Know what’s due.

Track open cases and the response steps required by your program.

Understand the coverage.

Review eligible protection terms, exclusions, and responsibilities before you launch.

Illustrative transaction status and intelligence cards
“We needed more than payment processing. We needed a team that understood fraud prevention, chargeback management, and how those decisions affect the customer experience. Acru helped us bring those pieces together and stayed involved through implementation. That depth of support was missing from our previous provider.”
Wellington Vicente

WellingtonFounder, MundPay

“With our previous provider, every question started with a support ticket. With Acru, we have direct access to people who know our business and take ownership of the next steps.”
Fulfillment Pros

GilFounder, Fulfillment Pros

“Acru offered more competitive processing rates without compromising on service. Their team walked us through the pricing clearly, giving us a better understanding of our costs as we grow.”
LeveledUp Traders

DanCPO, LeveledUp Traders

“We needed room to scale without processing caps holding us back. Acru helped us establish a setup that supports our volume and gave us confidence to plan for continued growth.”

MikaelCFO, Solstice

“Adding alternative payment methods through Acru helped us serve customers who prefer options beyond traditional cards. We could offer more choice through a consistent checkout experience, without managing a separate integration for every method.”
Bitunix

RobinHead of Payment Acquisition, Bitunix

From payment complete
to money in motion.

Follow into balances, settlement, payouts, and supported
money movement. All connected to the transaction that started it.

Learn more

Frequently
asked questions

No blanket guarantee should be assumed. Coverage, eligible transactions, exclusions, evidence requirements, and submission deadlines must be defined in the applicable protection agreement.

No. A refund is initiated through the merchant’s payment process. A chargeback is a dispute handled through the issuer and card-network process. Check the dispute state before issuing a refund to avoid duplicate reimbursement.

Depending on the reason, useful records can include the order, customer consent, delivery or usage evidence, policies shown at purchase, and relevant communications. Keep evidence tied to the specific transaction.

No. Evidence must address the dispute reason and meet the deadline, and the relevant dispute process determines the outcome. A prevention or protection program does not remove the need to respond properly.

Ask for a written scope naming the methods, markets, currencies, integrations, and responsibilities included in your program. Separate capabilities available at launch from planned work so the implementation and commercial terms match.

Agree on a test plan with the implementation team: successful and failed outcomes, pending states, retries, refunds, and reconciliation where relevant. Confirm which test environment and production checks apply to your setup; a simulated success is not proof that every live rail is enabled.

Protect revenue with a clearer process.

Protection is subject to eligibility and contractual terms, not a guarantee against every loss.

See a demo
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